Return & Refund Policy

Tycoons Jewellery Pvt. Ltd.
Effective Date: 14-02-2026

At Tycoons Jewellery Pvt. Ltd. (“Tycoons”, “we”, “our”, “us”), we are committed to ensuring customer satisfaction while maintaining the highest standards of product integrity and authenticity.

This Return & Refund Policy governs purchases made through www.tycoonslive.in.

1. 14-Day Return & Exchange Policy

We offer a 14-day return or exchange window from the date of delivery, subject to the conditions below.

To be eligible for return or exchange:

  • The product must be unused and unworn

  • The product must be in its original condition

  • Original invoice must be provided

  • Original packaging, box, tags, and certificates must be intact

  • No signs of damage, alteration, or resizing (unless manufacturing defect)

Requests must be initiated within 14 days of delivery.

2. Non-Returnable Items

For safety, hygiene, and customization reasons, the following items are not eligible for return or exchange:

  • Customized or engraved jewellery

  • Made-to-order products

  • Special size or altered pieces

  • Gold coins / bullion products

  • Items purchased during clearance or final sale (if marked non-returnable)

3. Return Process

To initiate a return:

  1. Email us at [Insert Email] or contact customer support within 14 days.

  2. Share order number, product details, and reason for return.

  3. Our team will verify eligibility and arrange reverse pickup (where serviceable).

If reverse pickup is unavailable in your location, you may be required to ship the product securely at your cost.

Products must be packed securely to prevent transit damage.

4. Quality Inspection

All returned products undergo a mandatory quality inspection upon receipt.

Tycoons reserves the right to reject a return if:

  • The product is damaged due to misuse

  • The seal/tag is tampered

  • The certificate is missing

  • The product shows signs of wear

  • The item does not match original shipment

Decision of the inspection team shall be final.

5. Refund Policy

Once the return is approved:

  • Refunds will be processed within 7–10 business days

  • Refund will be credited to the original payment method

  • Shipping charges (if any) are non-refundable

  • COD handling charges (if applicable) are non-refundable

If the payment was made via UPI or Net Banking, refund timelines depend on the bank/payment provider.

6. Exchange Policy

Customers may opt for:

  • Exchange for another product of equal or higher value

  • Price difference must be paid in case of higher value

  • Refund of difference (if applicable) may be issued as store credit

Exchanges are subject to stock availability.

7. Manufacturing Defects

If a product has a manufacturing defect:

  • Please notify us within 48 hours of delivery

  • Share unboxing video/photos

  • Upon verification, we will arrange replacement or repair at no additional cost

8. Gold Rate & Price Difference Clause

Gold jewellery pricing includes:

  • Prevailing gold rate

  • Making charges

  • GST

If exchange is requested, prevailing gold rate at the time of exchange may apply.

Tycoons reserves the right to calculate exchange value based on current gold rates and product condition.

9. Refund Restrictions for High-Value Orders

For high-value transactions, additional KYC verification may be required before refund processing, in compliance with regulatory guidelines.

10. Transit Damage

If the package is visibly tampered at delivery:

  • Do not accept the shipment

  • Immediately inform customer support

  • Share images/videos of the package

Claims raised after acceptance may not be entertained.

11. Cancellation Policy

  • Orders can be cancelled before dispatch.

  • Once shipped, cancellation is treated under the return policy.

  • Customized products cannot be cancelled after processing begins.

12. Store Credit Option

Customers may opt for store credit instead of refund.

  • Store credit validity: [Insert duration, e.g., 6 months]

  • Store credit is non-transferable and non-redeemable for cash

13. Important Notes

  • Minor weight variation (within industry tolerance) does not qualify as defect

  • Colour variations due to screen display do not qualify for return

  • Jewellery is a high-value product; handling and documentation requirements are mandatory